IAS Refund Policy
- If the Buyer wants to stop or adjust an order after payment has been processed, but before the Products have been shipped, it is subject up to a US$50 charge. To be clear the credit card will be fully refunded. However please note: IAS reserves the right to charge a rehandling fee of a minimum of US$50 which must be paid by check or postal order before doing business with this member again.
- If the Buyer wishes to return Products, then as long as the Products are sent by the Buyer within 14days of receipt and received by IAS in a good, unopened, resalable condition with an expiry date more than 12 months validity, a Product Credit Note can be issued, plus a charge for reshipping. If the Buyer requires a full or part refund then a 50% restocking fee is applicable, (applied only to Products, not shipping, handling or taxes which are non-refundable) or a minimum of US$50, whichever is the greater. To be clear the credit card will be fully refunded. However please note: IAS reserves the right to charge a rehandling fee of a minimum of US$50 which must be paid before doing business with this member again.
- If IAS has shipped the wrong Products or Products have arrived in a damaged condition due to incorrect packaging, then the package and Products must be returned to IAS for inspection, (always contact IAS before undertaking any action). If the fault is identified and agreed, IAS will reship the Products a second and final time. A refund or part refund is subject to the conditions in section 2. For accounting purposes credit card payments will be credited in full and a separate charge applied if applicable.